Ordering Information

You may order in any of the following ways:

  • By phone - +91-141-2617755
  • By e-mail - [email protected]
  • By this website - www.jewelsntools.com
  • By mail - send an order to:

    Jewels & Tools
    307, Vardhman Complex, Johri Bazar,
    Jaipur – 302003, India

All information received is held in the strictest of confidence, and our web site is secure. We are here to help you. If you have questions you can call us or email at [email protected]

Payments 

We accept payments via PayPal. Please send payments to [email protected] or mail us at [email protected] for details.

Shipping Methods

Orders are generally shipped out within 3 business days. We ship via FedEx and DHL. Ask for additional shipping methods.

Shipping Regulations 

  • We must have your street address. They cannot deliver to a Post Office Box.
  • 70 Kg weight limit on Home Delivery. 150 Kg weight limit on Commercial Delivery.
  • Maximum size per package - New 130 inches in combined length and girth. (Length not to exceed 108 inches).

Back Orders

At times an item may be out of stock and have to be back ordered for you, any items back ordered are not charged until the time of shipment. All back ordered items will be indicated on your order.

Damaged Shipment

If you receive an order that is damaged in transit please refuse it if you are there when it arrives. If you are not there when it's delivered, please notify us immediately so we can file a claim. Please save all merchandise, cartons, and packaging material until the claim is resolved. Occasionally we need to send pictures or the carrier will come to evaluate the package.

Questions

If you have any questions about an item, want to check stock, prices, etc. you can email [email protected], or call +91-141-2617755, or write to us at 307, Vardhman Complex, Johri Bazar, Jaipur – 302003 INDIA, and we will do our best in helping you out. 

Returns

All items on this order should be free of defects in material and workmanship. If upon examination, the product is found to be defective, it should be returned with a brief explanation of the defect, and it will be replaced or credited. If you receive the item and it’s not what you had expected, the item can be returned if it is unused. Before returning please call/e-mail and inform us of the return. Merchandise cannot be returned for credit unless it is plainly defective obviously not as ordered, or unused. When returning, enclose the Invoice and reason for returning. We issue no refunds. NO RETURNS AFTER 15 DAYS. Customer pays the return shipping fees.

Prices

All prices are as current as possible, however, all prices are subject to change without notice. If a substantial price increase occurs, we will notify you before shipment. You may also request quotations before shipment by sending a list of items you wish to order. Quantity discounts are also available, please call for more information. If you have a resale license and are in the business to resale, we do offer further discounts to qualified dealers. Call for more information. Jewels & Tools is not responsible for typographical errors or omissions.

Working Hours

Office hours are 10:00 am to 7:00 pm (Indian Standard Time) Monday through Saturday. We are closed on Sundays and most National Holidays.